Special Guest Co

Approach

Five steps, carefully taken.

  1. 01

    Brief

    We sit down with you to understand the venue, the standards, and what you want answered. Every brief is bespoke.

  2. 02

    Schedule

    We agree the cadence and assessor profile — couple, solo diner, business traveller — to mirror your real guest mix.

  3. 03

    Visit

    A senior assessor visits in character, paying for and experiencing your venue exactly as a guest would.

  4. 04

    Report

    Within five business days you receive a long-form report with scored criteria and executive summary.

  5. 05

    Conversation

    We debrief together so the findings translate into clear, prioritised actions for your team.