Special Guest Co.

Approach

Five steps, carefully taken.

  1. 01

    Brief

    I sit down with you to understand the venue, the standards, and what you want answered. Every brief is bespoke.

  2. 02

    Schedule

    I agree the cadence and guest profile — couple, solo diner, business traveller — to mirror your real guest mix.

  3. 03

    Visit

    I visit in character, paying for and experiencing your venue exactly as a guest would.

  4. 04

    Report

    Within five business days you receive a long-form report with scored criteria and executive summary.

  5. 05

    Conversation

    I debrief with you so the findings translate into clear, prioritised actions for your team.